Reference

Terms and Conditions That Run Your Account

These terms set out how your gacoan99 account works — from opening it, funding it via DANA, OVO, or GoPay, to how we handle disputes and close accounts when needed. Access and eligibility depend on local law and are available where local law permits.

Account eligibilityDANA, OVO, GoPay payment rulesWithdrawal conditionsAccount suspension policyGoverning jurisdiction

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TERMS CONTACT

Reach Us About These Terms

If something in these terms is unclear, or if you want to raise a concern about how a rule has been applied to your account, our support team is the right first step. We handle account-specific questions, payment disputes, and policy clarification requests through the channels below.

Live Chat Start a chat session directly from the account dashboard. Our agents handle terms queries and payment disputes for DANA, OVO, and GoPay transactions.

Email Support Send a detailed message to our support address for written records of your query. Useful for account suspension reviews or formal terms clarification requests.

Account Help Centre The help centre covers common terms questions — account limits, payment conditions, withdrawal rules — with step-by-step walkthroughs for each process.

HOW WE OPERATE

Account Security and Data Handling

Your account data is stored securely and accessed only for the purposes described in these terms — processing transactions, verifying identity, and managing account activity. We do not share your details with third parties except where required by law or to process your DANA, OVO, or GoPay transactions through their respective payment rails.

Data Retention

We keep account records for the period required under applicable law. You may request a summary of your stored data through the support channel at any time.

Account Security

Each login requires OTP verification to your registered mobile number. We do not store payment PINs — those stay inside your DANA, OVO, or GoPay app.

Cookie Use

We use session cookies to keep you logged in and analytics cookies to understand how pages are used. You can manage cookie preferences from your browser settings.

Requesting Changes

To update your registered details or request account data deletion, contact support via live chat or email with your account ID and a brief description of the change.

What These Terms Cover and How They Apply

gacoan99 Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

By opening an account on gacoan99, you agree to be bound by these terms in full. They apply to every action you take through the platform — deposits via DANA, OVO, or GoPay, placing wagers, requesting withdrawals, and contacting support. We may update these terms when

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regulatory requirements change or when we adjust how services are delivered. When that happens, we'll post the revised version here and note the change date at the top of this page. Continuing to use your account after that date means you accept the updated terms. These
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terms do not override applicable Indonesian law. Where a provision conflicts with a mandatory local rule, the local rule applies. Eligibility to use this platform depends on your jurisdiction and whether access is permitted under local law where you are located. If you are unsure whether
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this applies to you, do not open an account until you have verified your local rules. Account holders in Tangerang and across Indonesia are subject to the same terms equally, regardless of which local e-wallet they use to fund their account.

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Common Questions About These Terms

These are the questions we see most often from account holders about how these terms apply to day-to-day account use.

These terms apply to anyone who opens or uses a gacoan99 account. Eligibility depends on your location and whether access is permitted under local law where you are.

We will post any changes here with an updated date. Continuing to use your account after that date means you have accepted the revised terms. We aim to give reasonable notice for material changes.

Contact support via live chat or email with your transaction ID and the amount in question. We review disputes against our payment records and respond within the timeframe stated in your account dashboard.

Submit an account closure request through live chat or email. Any pending withdrawals to your GoPay or OVO wallet will be processed before the account is deactivated, subject to verification.

We store the registration details you provided, your transaction history, and login records. You can request a copy of your stored data by contacting support with your account ID.

These terms are subject to applicable Indonesian law. Where any provision conflicts with a mandatory local rule, the local rule takes precedence over what is written here.

Reference

Terms & Conditions

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.

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Terms and Conditions That Run Your Account

Reach Us About These Terms

Account Security and Data Handling

Data Retention

Account Security

Cookie Use

Requesting Changes

Common Questions About These Terms

01 Who do these terms apply to?

02 Can gacoan99 change these terms without notice?

03 What happens if I dispute a DANA or OVO transaction?

04 How do I close my account?

05 What personal data does gacoan99 store?

06 Which law governs these terms?

Terms & Conditions

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